COVID-19 Center Updates: Telehealth and more!

HSCNC Updates

We hope you are all safe and healthy at home in these uncertain times! At the Center, we are doing everything we can to ensure your communication healthcare needs are provided for. Read on for some updates to our services. Remember you can always check our Facebook for more updates too!


The Center is now up and running for telehealth appointments! If you’re having any trouble with your hearing aid, need a check appointment, are interested in purchasing new hearing aids, or would like a tinnitus or hyperacusis counseling appointment give us a call Monday-Friday, 9AM- 3PM and we’d be happy to schedule you. Additional services may become available soon, so if you need an appointment for something not listed feel free to give us a call and we will do our best to accommodate you!

Drop-Offs and Troubleshooting

The clinic is also accepting no-contact hearing aid drop-offs! When you or a loved one comes to the Center you’ll notice a box and several clipboards. Simply fill out the drop-off envelope form and leave the hearing aid in the box. Our staff will bring the hearing aid to an audiologist and we’ll contact you when it’s ready for pickup. If the device needs to be sent to the manufacturer we can also have it shipped directly to your home, free of charge, so you don’t need to pick it up.

Essential Hearing Aid Supplies

In addition to telehealth appointments, you can also order any necessary supplies to care for your hearing aids at home. Simply give us a call to order batteries, wax guards, domes, dry aid kits or cleaning tools. We’ll take credit card payments over the phone and will ship via USPS at no additional cost to you.

Our Contact Info

Phone: (415) 921-7658, Monday-Friday, 10AM-1PM

City and County of San Francisco Updates

Here’s some brief announcements that could be useful for our clients. Read the full update here with more information such as parking enforcement, MUNI updates, PG&E and Project Homeless Connect.

Children and Families:

Childcare for Children of Parents on the Front Lines and Low-Income Working Families (Recreation and Park, and Public Library)

Expanded Childcare for Health Care Workers and Other Essential Workers (Recreation and Park, and Dept. of Children, Youth and their Families)


Free Comcast Internet at Home for SFUSD Families

Eligibility requirements

  • Families are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others.
  • Families do not have outstanding debt to Comcast that is less than a year old. Families with outstanding debt more than one year old may still be eligible.
  • Families who live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days.

How do families get this information?

  • To sign up, applicants can visit
  • The accessible website also includes the option to video chat with customer service agents in American Sign Language.
  • There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for SpanishTerms and Conditions


If you are a senior who is feeling isolated due to the coronavirus, the Institute of Aging has a warm line called The Friendship Line. It operates 24 hours a day at 800-971-0016.

Paratransit service continues to operate as normal so that customers can travel for essential needs as defined by the Public Health Order. We ask riders to cancel any non-essential trips. If you are a paratransit customer and you need to cancel a previously scheduled SF Access trip, please call 415.285.6945 as soon as possible.

The SF Paratransit Office is operating with limited capacity during regular business hours (Monday – Friday, 9:00 a.m. – 4:45 p.m.). Teller window hours are subject to change.

During this time, reduced staffing will be available to accept cash payments for monthly taxi debit card allotments only.

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